At Riviacosmetics.com.pl, we make every effort to ensure your satisfaction with every purchase. However, we understand that sometimes a return or complaint may be necessary. Please read our returns and complaints policy:

Returns

1. Eligibility for Returns :
   • We accept returns within 21 days of purchase.
   • The goods must be unused, unopened and in the original packaging with tags intact.
2. Return Process :
   • To initiate a return, please contact our customer service team at [email address/phone number] to obtain return authorization.
   • Secure the item appropriately for transportation and include the original invoice or proof of purchase.
   • Ship the item to our designated returns address within the specified time period.
3. Refund :
   • Once we receive the returned item and verify its condition, we will begin the refund process.
   • The refund will be issued to the original payment method used at the time of purchase.
   • Please understand that we expect your funds to be refunded to your account within [number of days].

Complaints

1. Product defects or irregularities :
   • If you receive a defective or incorrect product, please contact us immediately.
   • Provide details and, if possible, attach photos of the problem for a quick solution.
2. Solution :
   • We will endeavor to quickly investigate the issue and offer an appropriate solution, which may include an exchange, refund or alternative product.
   • Our goal is to resolve complaints in the shortest possible time and to ensure customer satisfaction.

Exceptions

Please note the following exceptions to our returns and returns policy:

• Products marked as non-returnable or sale.
• Products that have been used, opened or are not in their original condition.