Returns and complaints

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At Riviacosmetics.com.pl, we make every effort to ensure your satisfaction with every purchase. However, we understand that sometimes a return or complaint may be necessary. Please read our returns and complaints policy:

Returns

Eligibility for Returns:

We accept returns within 14 days of purchase.
The goods must be unused, unopened and in the original packaging with tags intact.
Return Process:

To initiate a return, please contact our customer service team at [email address/phone number] to obtain return authorization.
Secure the item appropriately for transportation and include the original invoice or proof of purchase.
Ship the item to our designated returns address within the specified time period.
Refund:

Once we receive the returned item and verify its condition, we will begin the refund process.
The refund will be issued to the original payment method used at the time of purchase.
Please understand that we expect your funds to be refunded to your account within [number of days].
Complaints

Product Defects or Irregularities:

If you receive a defective or incorrect product, please contact us immediately.
Provide details and, if possible, attach photos of the problem for a quick solution.
Solution:

We will endeavor to quickly investigate the issue and offer an appropriate solution, which may include an exchange, refund or alternative product.
Our goal is to resolve complaints in the shortest possible time and to ensure customer satisfaction.
Exceptions

Please note the following exceptions to our returns and returns policy:

Products marked as non-returnable or sale.
Products that have been used, opened or are not in their original condition.
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Return form