Returns and complaints

At, we make every effort to ensure your satisfaction with every purchase. However, we understand that sometimes a return or complaint may be necessary. Please read our returns and complaints policy:


  1. Eligibility for Returns :
    • We accept returns within 21 days of purchase.
    • The goods must be unused, unopened and in the original packaging with tags intact.
  2. Return Process :
    • To initiate a return, please contact our customer service team at [email address/phone number] to obtain return authorization.
    • Secure the item appropriately for transportation and include the original invoice or proof of purchase.
    • Ship the item to our designated returns address within the specified time period.
  3. Refund :
    • Once we receive the returned item and verify its condition, we will begin the refund process.
    • The refund will be issued to the original payment method used at the time of purchase.
    • Please understand that we expect your funds to be refunded to your account within [number of days].


  1. Product defects or irregularities :
    • If you receive a defective or incorrect product, please contact us immediately.
    • Provide details and, if possible, attach photos of the problem for a quick solution.
  2. Solution :
    • We will endeavor to quickly investigate the issue and offer an appropriate solution, which may include an exchange, refund or alternative product.
    • Our goal is to resolve complaints in the shortest possible time and to ensure customer satisfaction.


Please note the following exceptions to our returns and returns policy:

  • Products marked as non-returnable or sale.
  • Products that have been used, opened or are not in their original condition.


Return form